Don’t just let anyone clean your sensitive fabrics! Our company is experienced in cleaning the finest of upholstered fabrics.

The following important steps will be taken in cleaning your upholstery:

1. Pre-Inspection – Our technician will perform special tests to determine the content of your fabric. The content will determine what type of cleaning solutions and techniques will be used. We will also point out any potential permanent stains or areas of concern.
2. Area Preparation – We will prepare the area where the upholstery will be cleaned to protect your surrounding furnishings.
3. Pre-vacuum – All textiles should be vacuumed thoroughly before cleaning. This step will remove dry soils and any loose particles from cracks and crevices.
4. Pre-treat – Depending on your fabric, a special solution designed for your fabric type and the soiling condition will be applied to “emulsify” the soil.
5. Pre-spot – Any potentially difficult spots will be pre-treated with special solutions to increase chances of removal.
6. Pre-groom – The fabric will then be gently groomed using soft upholstery brushes to loosen the soil.
7. Soil Extraction and Rinse – The soil is then extracted from the fabric with a gentle, controlled rinse.
8. Neutralize – The fabric is then pH balanced to maintain its soft, fresh feel.
9. Post Spot – Any remaining spots will be treated with special stain removal products.
10. Post Groom – The upholstery will then be prepared for drying with a gentle combing of the fabric.
11. Post Cleaning Inspection – Our technician will review the cleaning results with you to insure that your expectations have been met or exceeded.

Carpet cleaning is just like exercise! If you get into a routine and keep it up, you will see great results and feel better about it. And understanding the right way to clean carpet will help you save time by doing it correctly the first time.

3 Easy Steps to Keep Them Clean!

1. Vacuum at the right frequency with a CRI-approved vacuum.
2. Clean spots and spills quickly with products that do not damage the carpet or cause it to re-soil more quickly.
3. Professionally deep clean your carpets every 12 to 18 months to remove embedded dirt and grime.

Did you know that spots, if treated improperly, are more likely to become permanent stains?

The best method to safely remove spots from your rug is to have it professionally cleaned by a reputable company (like us) that has special equipment and training in the proper method to clean your rugs. This is not always practical, but this spotting guide will assist you in removing small, everyday household spills while minimizing the risk of permanent damage to your rug.

Most over-the-counter spotters are designed as a one-size-fits-all solution and are inappropriate to use on many rugs. They contain concentrations of detergents, enzymes, and bleaches that can damage your rug and set what could have been a removable spot additional discoloration of your rug. Therefore, we DO NOT recommend using multi-purpose over-the-counter spotters on your rug. Instead, we recommend you use our safe and neutral pH, HomePro Spotter. Finally, the longer a spill remains on your rug the more likely it is to stain, so the best time to attempt to remove any spills is immediately after they occur.

1. Blot up spills immediately. It is important to remove as much of the excess material as quickly as possible. Using a clean, white towel press down on the stain, working from the outside of the spill to the middle. Blot, don’t rub, scrub or brush because rough treatment will damage the fibers.
2. Remove any solids with a plastic spoon or credit card.
3. Pre-test any spotting solution in an inconspicuous area. Test both home-made and commercial cleaning formulas on an unseen place, like the back of your rug. If dye from your rug comes off, or if the rug changes color in that area, you should NOT use this solution. WARNING: using the improper cleaning solutions can set spots and cause discoloration that may not be visible until the rug is thoroughly cleaned and rinsed.
4. Don’t over-wet. Use small amounts of liquids. Over-wetting can cause the stain to spread.
5. Less is more. Use cleaning solutions sparingly. Excessive use of strong chemicals can damage your rug and compound the problem.
6. Use patience. Some spots respond very slowly. It’s better to take a little time when treating a spot than have to look at bad results for years.
7. Rinse out any chemicals. If you used a cleaning solution, be sure to blot it up and follow up by blotting with a damp cloth. Leaving soap in your rug can cause the spot to reappear due to rapid re-soiling.
8. DRY THE SPOT THOROUGHLY. Prolonged moisture can cause mildew and damage to your rug. Check back after a half day to make sure that the area is dry. If not, place a fan blowing directly on the spot until dry. If the rug has not dried in two days, call us.
9. When in doubt, contact Hansen Steam Way for assistance. If a spot does not respond to your treatment, contact your professionals for their expert advice.