Reputation . Experience . Education . Systems . Guarantee

We are IICRC-certified to clean your carpet, tile and upholstery and we stay updated on the latest cleaning techniques and detergents by attending seminars and schools. Randy is a Certified Master Textile Cleaner, which is the highest certification and honor possible in the carpet cleaning industry.

We use the latest technology in equipment, detergents, spotters, and heavy traffic lane cleaners so that your carpet is as clean as possible and dry quickly and ready for use. Many companies use older equipment and less-effective solutions in order to pass the savings on to you, but your carpet doesn't get as clean and takes longer to dry, which could cause your carpet to sour.

We understand that we are your guest, so we treat your home with the care and respect that will welcome us back. When our technician leaves, your home will have increased cleanliness, freshness and comfort that the Hansen Steam Way cleaning system provides.

Our Mission:

To Provide the Most Outstanding Service Experience Ever!

Our Purpose:

To protect consumers from uninformed, uneducated, or downright unscrupulous service companies!

Our Values:

Reputation . Experience . Education . Systems . Guarantee .

Our Vision:

"Without vision, the people parish" Proverbs 29:18

That the Smoky Mountain Region has Top-Of-Mind awareness of Hansen Steam Way L.L.C. That HSLLC has a culture of growth through continuing education and training, equipping ourselves with the skills to dream, set goals and recognize that we are leaders.



Meet the Team:


Owner and an IICRC Certified Master Cleaner, Randy loves making a difference and is always ready to serve. He spends time with his family and goes camping every chance he gets.


Co-owner and marketing director, Amber loves serving others and networking with people. Her favorite past time is hanging out with her girls and feels blessed to spend all her time with her phenomenal husband, Randy.


Curtis has been a member of our team for 2 years and is an IICRC Certified Cleaning Technician, Wool Safe Certified and also Certified in Oriental Rug Washing. He is a Military and family man that loves spending time with his family.


Sharon is our amazing phone technician and is always ready to answer your questions and schedule your cleanings. She loves taking to the open road with her husband on their bike and playing with her grandbaby every chance she gets.


Fletcher is an asset to our team! He is willing and able to provide our clients with the most outstanding service experience! He pays close attention to detail and has a wonderful personality.