Our 12 Step Cleaning Program
Step 1: Pre-Cleaning Inspection
The carpet or upholstery should be inspected and tested so the cleaner can inform you of the expected results and any potential challenges. This inspection should include identifying the fiber type as well as any potentially permanent stains.
Step 2: Dry Soil Removal
Up to 85% of soil in a textile is dry particulate soil that has bonded to the surface of the fabric. Household vacuum cleaners don’t always remove all of the dry soil. If not completely removed, it may “wick” back upon drying.
Step 3: Furniture Moving
Find out what furniture is recommended to be moved, what is included under the regular pricing structure, and what stays in place.
Step 4: Pre-Conditioning Traffic Areas
In this step, a solution is applied that loosens the soil and spots for more effective removal.
Step 5: Pre-Treat Spots
Some spots require special solutions and special care for complete removal and to avoid the stain “setting.”
Step 6: Pre-Cleaning Grooming
The carpet or upholstery pile is gently massaged to further loosen the soils so that aggressive, harmful cleaning is not needed.
Step 7: Extraction
Now that the soil has been properly “suspended,” it can be extracted without over-wetting or leaving a sticky residue behind.
Step 8: Neutralizing
A common problem is that some carpet cleaners don’t neutralize the carpet. Not balancing the pH can cause the carpet to be stiff and attract dirt like a magnet.
Step 9: Specialty Spotting
Stubborn stains sometimes require specialty stain removal processes. Because many cleaners do not train themselves, they do not know about these processes. Those who do sometimes gouge customers for these processes by offering a low price to hook you, intending to up the price by charging for “extras.”
Step 10: Post-Cleaning Grooming
The pile of the carpet or upholstery should then be “finished” so it dries and cures in the proper direction.
Step 11: Speed Dry
Proper drying should be insured with high velocity air movers.
Step 12: Post-Cleaning Inspection
A thorough walk-through should be done to insure that you are completely satisfied with your cleaning job.