They bait you with a low price, then switch you to their dual scrub or deep cleaning system. They proceed to soak your carpet and leave a soapy residue behind. Good luck getting them back again! Does this scenario ring a bell?
Beware of low priced carpet cleaning. If their price is truly low, you should be concerned about their quality. how can you pay technicians a decent wage and have the best products and equipment at the lowest price? you can’t.
Some companies advertise a low price, then charge you more when they get there. Be clear about what is included and what is not. Their fine print says we recommend our dual scrub method for all heavily soiled carpet. How many carpets are heavily soiled? All of them! Even if you held them to the low $, you would get a very poor cleaning. There are some questions you need to be asking these cleaners,
Here are some questions to ask every carpet cleaner about their cleaning:
- What method do you use?
- Do you vacuum the carpet?
- Do you pre-spot urine and other spots?
- Do you pre-spray the carpet?
- Do you neutralize the carpet?
- Do you post-groom the carpet?
- Is all spot cleaning included in the price?
- Is pet odor treatment included in the price?
- Do you give a free bottle of spot remover?
- Do you give a free pair of booties?
Questions to ask about their company:
- Do you have recent references?
- How long have you been in business?
- Are you certified by the IICRC?
- Do you offer a 100% money-back guarantee?
- Do you have an on-time guarantee?
- Do you use sub-contractors or employees?
- Do you do background checks on your sub-contractors or employees?
- Do you have liability insurance?
- Do you have a re-soiling guarantee?