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Mystery shoppers often reveal a carpet cleaning company’s true colors, bad behavior, and dirty secrets. We’ve got a few stories to share with you about these questionable carpet cleaning service providers. Here’s the first company you’ll definitely want to avoid!
The first company that was called not only had horrible telephone manners but sent out the rudest, most unprofessional and uninformed crew you could imagine. They acted like they were being bothered the entire time they were there—which was a total of 37 minutes! This crew did not pre-vacuum the carpet, didn’t pre spot it, and didn’t groom it.
Even though the spots were not satisfactorily removed, the crew was unconcerned and unwilling to try harder. Their one-step method doesn’t even come close to meeting minimum standards of The Institute of Inspection, Cleaning and Restoration Certification (IICRC). Because the crew just brushed over the carpet with the cleaning tool, the soils returned before the day was even over!
At the end of the job, our consultant was required to sign a lengthy document even though the company couldn’t clearly state any reasonable guarantee. And the company had stressed their guarantee to secure the job over the telephone.
To top it off, these idiots never said thank you. Not even a smile the entire time proved that a customer was just another bother in their day. How sad.