Any carpet cleaning service company you plan to hire should be able to answer all your questions. So ask away! We recommend this series of questions to gauge the experience and expertise of your prospective hire:
Questions about the Company
1. Do you have recent references? (Are they referred by seasoned professionals?)
2. How long have you been in business? (If they just started, find out more about their training, guarantee, and references.)
3. Are you certified by the IICRC? (Many cleaners don’t even know what this is!)
4. Do you offer a 100% money back guarantee? (Ask how that is determined.)
5. Do you use subcontractors or employees? (If they don’t use employees, don’t hire them.)
6. Do you do background checks on employees? (If they don’t, don’t hire them.)
7. Do you have liability insurance? (They need to have coverage in case they break something in your home.)
8. Do you have a 100% satisfaction guarantee? (If the carpet has a wick back, our company will come back and re-clean it for you.)
Our company obviously measures up to all of these questions.
We feel that the more educated you are, the better experience you can get from any service company you use.