Here’s one last carpet cleaning nightmare. Just know that Hansen Steam Way is nothing like these nightmare companies!
The third company was better than the first two but was found to be very lacking for a company considered a “top” company. Booking the job was about as average as the other two. Incorrect information and ignorance ran throughout this experience. This company gave a two-hour window for arrival. They called the day before to confirm—which was good. The morning of the appointment, they called to confirm the arrival time. Good.
When the technician arrived, he was very nice. But due to his inexperience, that was not enough to get them more than a “C average.” He didn’t know anything about the carpet, although he claimed to have been around carpet for a long time. He was baffled, and it was a basic nylon carpet! This technician pre-vacuumed the carpet, pre-sprayed the traffic area, and rinsed. Upon completion, he requested a signature beside several cleaning steps that were not provided. When pressed, we got the tired, old “well, I didn’t have it on the truck.” Duh!
Both companies that actually made it to the job site had cleaning steps on their work order that they were unwilling to do. One step was grooming the carpet. In both cases, that step was on the ticket (put there by their operational system to make sure they do it). Both blew it off as unimportant.
Obviously, any company has their bad days or days when employees just don’t want to perform. The scary part about these three companies is that they are very visible companies in the market they serve. The inadequacies and poor attitudes were obviously routine.
At our company, we are extremely passionate about raising the standard of our industry. We commit to be courteous, to do our very best to show up on time, to educate you, to inform you, and to give your carpet the absolutely most thorough cleaning we possibly can. If we ever fail you on that, we will not only express deep regret and concern but will insist on refunding your money if we can’t satisfy you.