Although everyone has to start somewhere, you probably don’t want to be your carpet cleaning company’s first client. You’ll want to know what they know about carpet cleaning. Be sure to ask your prospective hire this: “What Kind of Experience Do You Have?”
A number of situations that arise in professional cleaning require experience to get the best cleaning and avoid problems.
First, the cleaner must understand what type of carpet they are working on. The type of soiling and how the carpet is used are important factors. Are pets and/or children present? What kind of traffic does it get? What about cooking oils and other environmental soils?
Second, experience is a factor in knowing how to handle other situations that aren’t even related to cleaning, but have to do with customer service. Do the carpet cleaners know how to treat me and others they may come in contact with during the service experience? More about this later.
Training is a good start towards understanding these factors, but nothing replaces the right kind of experience. And I do stress the right kind of experience. Practicing something the wrong way for years just means that doing it wrong becomes a habit.
One thing you want to ask is, “How long have you been in business?” If they have been in business for a while and the references check out, then you are most likely on your way towards a good fit.