Here’s one last carpet cleaning nightmare. Just know that Hansen Steam Way is nothing like these nightmare companies!

The third company was better than the first two but was found to be very lacking for a company considered a “top” company. Booking the job was about as average as the other two. Incorrect information and ignorance ran throughout this experience. This company gave a two-hour window for arrival. They called the day before to confirm—which was good. The morning of the appointment, they called to confirm the arrival time. Good.

When the technician arrived, he was very nice. But due to his inexperience, that was not enough to get them more than a “C average.” He didn’t know anything about the carpet, although he claimed to have been around carpet for a long time. He was baffled, and it was a basic nylon carpet! This technician pre-vacuumed the carpet, pre-sprayed the traffic area, and rinsed. Upon completion, he requested a signature beside several cleaning steps that were not provided. When pressed, we got the tired, old “well, I didn’t have it on the truck.” Duh!

Both companies that actually made it to the job site had cleaning steps on their work order that they were unwilling to do. One step was grooming the carpet. In both cases, that step was on the ticket (put there by their operational system to make sure they do it). Both blew it off as unimportant.

Obviously, any company has their bad days or days when employees just don’t want to perform. The scary part about these three companies is that they are very visible companies in the market they serve. The inadequacies and poor attitudes were obviously routine.

At our company, we are extremely passionate about raising the standard of our industry. We commit to be courteous, to do our very best to show up on time, to educate you, to inform you, and to give your carpet the absolutely most thorough cleaning we possibly can. If we ever fail you on that, we will not only express deep regret and concern but will insist on refunding your money if we can’t satisfy you.

Spring Safety Tips for Your Pets

Part 1 of 4

With the change in season and warmer weather here, remember to take some time to include ensuring your pet’s safety in your spring cleaning chores. Here are some
things to do to make spring as safe as possible.
Check your screens.
Examine your screen doors and window screens for tears or loose spots. This is especially important for screens on upper floors of your home. If you are ready to leave
windows open to let in the fresh spring air, make sure that your screens will not let your pets out.

Ready for another Carpet Cleaning Nightmare story?

The second company sounded more promising at first. Their telephone courtesies were somewhat better but not anywhere near what they should be. This company gave us a 2 p.m. to 5 p.m. arrival window. At one o’clock the consultant called to check on the arrival time. “Toward the latter,” he was told.

At 4:10 p.m. he called again. “The crew is still at their previous job. They should be about an hour.”

At 5:10, still no crew. Another call revealed that they were still at the previous job. When pressed, the operator said “Well, their previous job went from two rooms to two houses.”

“Oh, so you took on more work on your previous job and bumped me, huh?” the consultant replied.

“Let me get the Operations Manager.”

The so-called Operations Manager said, “It’s only 5:10,” insinuating they weren’t actually late. They couldn’t give a specific arrival time, so our consultant cancelled the job. If a company doesn’t care enough to communicate with the client, turn down extra work, and offer alternate arrangements for their clients, they don’t deserve the work, no matter how good they are. If you’re not there, you can’t very well do a good job, now, can you?

Book shipping in four days;

Mystery shoppers often reveal a carpet cleaning company’s true colors, bad behavior, and dirty secrets. We’ve got a few stories to share with you about these questionable carpet cleaning service providers. Here’s the first company you’ll definitely want to avoid!

The first company that was called not only had horrible telephone manners but sent out the rudest, most unprofessional and uninformed crew you could imagine. They acted like they were being bothered the entire time they were there—which was a total of 37 minutes! This crew did not pre-vacuum the carpet, didn’t pre spot it, and didn’t groom it.

Even though the spots were not satisfactorily removed, the crew was unconcerned and unwilling to try harder. Their one-step method doesn’t even come close to meeting minimum standards of The Institute of Inspection, Cleaning and Restoration Certification (IICRC). Because the crew just brushed over the carpet with the cleaning tool, the soils returned before the day was even over!

At the end of the job, our consultant was required to sign a lengthy document even though the company couldn’t clearly state any reasonable guarantee. And the company had stressed their guarantee to secure the job over the telephone.

To top it off, these idiots never said thank you. Not even a smile the entire time proved that a customer was just another bother in their day. How sad.

What’s in Your Dust Part 2

It’s really just a matter of changing the way you do a few things.
You should install a high efficiency filter on your HVAC system and replace it monthly. For added protection, there are electronic air purifiers designed to be attached
to your air duct system. Generally, these units require professional installation by a licensed contractor.
While it is nice to let the fresh air in, keep windows and doors closed when pollen is high or it is windy outside. Brush pets outdoors away from the house and use a damp pet
wipe to remove remaining dander before allowing them back into the house.
When cleaning around the house, do your dusting with an electrostatic cloth, duster or damp wipe. Work from high to low and work your way out of the room. Wait about an hour before vacuuming to allow particles to settle.
Vacuuming is a great way to remove dust from your home. However, it is important that you use a vacuum cleaner that has an efficient filtration system. A vacuum with
HEPA (High Efficiency Particulate Arrestance) filtration improves indoor air quality while you vacuum. And don’t forget to vacuum your furniture too.
Eventually, vacuuming alone is not enough. Dust and other soils are bonded to carpet and upholstery fibers by sticky or oily residues.  That’s why you need periodic
professional cleaning by Hansen Steam Way. Our cleaning system not only removes the visible soil and spots that make your carpet and furniture look bad. It also removes
deeply embedded pollutants and allergens along with the dust and dirt that damages your carpet. Your carpet and upholstery will look fabulous, last longer and your family will breathe healthier, cleaner air.

Everyone loves a deal, but too often, seeking a cheaper carpet cleaning service will be the most expensive mistake you make.

Beware of low-priced carpet cleaning

If their price is truly low, you should be concerned about their quality. What are they leaving out? How can they pay their technicians a decent wage and have the best products and equipment at the lowest price?

They can’t.

Some companies advertise a low price then charge you more when they get there. Be clear about what is included and what is not.

These so-called “cleaning” companies also happen to be the ones that don’t educate themselves or their employees. The result is that carpets and fabrics are ruined every day by uneducated, uninformed, and downright unscrupulous carpet cleaners.

They are facing soiling conditions they have never seen or heard of due to a lack of education. Or worse, they create a problem on a carpet or fabric, and they have no idea how to fix it. One example is they leave sticky residues in the carpet that cause the carpet or fabric to re-soil rapidly or to discolor.

Top-notch education is readily available in our industry. There is no excuse for cleaners not to educate themselves (and provide useful education to their clients). Part of the problem is that they have fallen into the trap of viewing cleaning as a commodity, and they can’t afford to educate themselves. Education is expensive, but ignorance can result in disaster—on YOUR carpet!

Our company invests a great deal in education. Not only do we spend thousands of dollars per year on education, we are heavily involved in our industry, which makes us well-connected with our industry leaders.

This way, if a unique situation arises in the field, we have experts we can call on, thereby bringing the cutting edge of cleaning technology to you.

Our industry provides courses in carpet cleaning, repair, fabric cleaning, marble and tile cleaning, area rug cleaning, customer service, marketing, management, and other related courses.

Many of the organizations offer certification programs that involve testing, and ethics requirements. There are a variety of opportunities to stay plugged in: trade publications, websites, bulletin boards, and more.

We attend every course we can in order to bring you the very best. Many of these courses require travel across the U.S. and can therefore be quite costly. However, we believe, as fiber technology changes and as floor coverings become more complex, proper education becomes even more important.

The bottom line is that you have a tremendous investment in your textiles and flooring systems and it is our duty to know how to best care for them. Understanding cleaning technology at the highest level helps to reduce cleaning residues and creates a healthier indoor environment by eliminating invisible germs and bacteria. It also empowers the cleaner to remove more soil, thereby creating a longer-lasting fabric or floor.

When you start your search for a high quality carpet cleaning service, the first question you’ll want to ask your potential hire is this: “What Kind of Reputation Do You Have?”

When selecting a professional carpet cleaning company you have three choices:

1. Choose a carpet cleaner that has a low, too-good-to-be-true price.
You’ll likely get the worst experience you ever imagined.

2. Choose a “commodity” carpet cleaning company.
This is typically a high-volume company that does a lot of mass media advertising. They may not be the lowest, but their prices are “competitive.” The problem is they don’t train their staff very well and they skip vital steps in the cleaning process; that ends up costing YOU in the long run.

3. Choose a reputable, experienced, certified carpet cleaning firm.
Choose a cleaning firm that measures up to the seven questions in this book. You will end up with a phenomenal cleaning job AND a pleasant service experience.

The typical scenario with the first two types is to “bait” you with a low price, then “switch” you to their “dual scrub” or “deep clean” system. They proceed to soak your carpet and leave a soapy residue behind. Good luck getting them back again!

Hansen Steam Way wants your business. We value and reward our customers. So here’s the deal….

FREE CARPET CLEANING OFFER!

If you have never used our service, we want you to try us out at absolutely NO CHARGE and NO OBLIGATION. We will do 100 square feet of cleaning for you in the area of your choice. This will cover a major traffic area, or perhaps you would like us to remove a few spots for you. However you would like to use this offer is up to you.

Why would we want to do this?

Because we know that when you experience the most outstanding service experience ever™, you will want to use us again. We want to earn your business. Don’t worry; there is no sales pitch—just clean carpet. The only thing we ask is that you are present when we do the free trial so we can share with you why and what we are doing is different than what anyone else does.
Get FREE CASH or FREE CLEANING through our REFERRAL REWARD Program!
Every time you refer a new client to us, we automatically reward you with a referral certificate valued at 10% of their cleaning job. For example, if the new client you refer spends $500.00, you get a $50.00 Reward Certificate that you can use for CASH or CLEANING. It’s that simple!

There is NO LIMIT to the amount of CASH or CLEANING you can get!
For each new client you send us, we will reward you with a 10% referral fee that can be used toward FREE CASH or FREE CLEANING. Your choice. Simply refer your friends, neighbors, or co-workers, and we will reward you automatically. Remember that we offer a 100% money back guarantee, so you can be sure we will take the absolute best care of your referrals!

HOW TO GET MORE REFERRAL REWARDS

You can receive Free Trial Offer Cards in the mail in just a few days. Simply give those to your friends, neighbors, and co-workers. These cards entitle a new client to an opportunity to try us for free on your behalf! They must be a new client, or a decision- maker if the referral is commercial.

Help Your Friends, Neighbors, and Clients Avoid Nightmare Carpet Cleaners!

Call 865-453-5624 Right Now!
www.HansenSteamWay .com

What’s In Your Dust Part 1

The old-fashioned image of a happy housewife with a feather duster seems oddly quaint. Today, dust control and removal is serious business.  It is estimated that Americans spend over $10 billion a year on products to remove and control household dust. Add to that the vacuum cleaners, air filtration devices and furnace filters, and it is easy to see that dust is big business.  But have you ever wondered what is in household dust? Is it just a nuisance or are there health concerns?

Household dust contains all sorts of things from the outside atmosphere such as dust from volcanic eruptions, ash from forest fires, disintegrating meteors, silica, mica, clay and other minerals from wind erosion.

Other constituents of dust come from inside the house; human and animal hairs, paper fiber, dead skin, deteriorating paint particles, ash and soot from fire places, candles, stoves and furnaces; sugars, starches, salt, crumbs and other food particles.

Some particles are of concern to humans, especially allergy sufferers; pollen, air pollution, pet dander, mold spores, dead insects, dust mites and their waste.  There is growing concern about residues from pesticides, herbicides and fertilizers used both inside and outside our homes.  Even roadway dust from automobile tires, brake linings and exhaust becomes household dust, and may contain carcinogens.

There’s also dust from construction, demolition, burning and deterioration of buildings. The list goes on and on. In fact, you might just say that almost everything you look at is turning to dust.

Let’s face it, there is no way to make your home completely dust-free. But you should prevent the buildup of dust to make your home a healthier place to live. Dust control doesn’t have to be difficult.  It’s really just a matter of changing the way you do a few things.

Stay tuned for Part 2 Changing a Few Things